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Frequently asked questions

We all have frequently asked questions or would like to connect with someone, somehow, some way. At DJB Pen we look forward to connecting with you and providing excellent customer service. Here are just a few common questions that are often asked.

Let us know if you have a question that isn’t in our FAQ. Perhaps it will make our list and assist another consumer in finding information quickly.
Are there additional shipping costs when shipping to Hawaii, Puerto Rico or Alaska?
I received a pen in the mail and the information engraved on it was incorrect. How can I be sure that my order will be engraved accurately?
How can I determine when my order will be delivered and how much it will cost in shipping charges?
How long will it take for you to ship my order after it is placed?
What if I need my order rushed?
What payment methods do you accept?
Is there a set-up charge?
Can I have more than one imprint per order or more than one item imprinted with the same message?
Can I personalize my order with a different person’s name on each item?
Can my logo be engraved on any item?
Can I have artwork on the cap and the barrel of the writing instruments?
What color ink is supplied with the writing instruments?
Where can I get replacement refills?
I received a pen in the mail. Where did you get my name?
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Easy return
30 day return window without any question asked, and  also get a full refund, simply a peace of mind.
Global shipping
We accept order around the globe and deliver to more than 120 countries in just 24 hours to your door.
Secure payment
All transactions are encrypted with the encryption of standard SSL with 128-bit symmetric key
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